WHO WE ARE
We are an independent law firm located in the centre of Hemel Hempstead, Hertfordshire and very proud of it, and have been established for nearly 30 years.
We also have an office in Cape Town, South Africa.
Client care is our obsession
All our lawyers are audited every month and the results are published on our website. We have four core promises:
- We will see you within 5 minutes of your appointment time or arrival in the office, whichever is later.
- We will contact you at least once a month to tell you how your matter is progressing.
- If you telephone us before 3.00pm we will return your call within 3 hours.
- Any email received from you by 3.00pm will be answered the same day.
We will pay £100 each time we do not keep any of these four core promises.
No other law firm in the United Kingdom makes this pledge.
Quality without compromise
Our job is to do our very best for you subject to our duty to the court, hence our motto “Quality without compromise”.
If price is your main concern then we are probably not the firm for you. If peace of mind and quality service is important to you then we are definitely the firm for you.
We will always tell you our prices upfront and we offer fixed fees and no win no fee arrangements in appropriate cases so there will be no nasty surprises.
Friendly but expert advice
We know that contacting and visiting a solicitor can be very daunting but rest assured that our friendly approach and attitude will help put your mind at ease.
We will provide:
- No jargon
- Plain English
- Expert lawyers
- No paralegals
All of our case managers are qualified lawyers or in formal training to become qualified lawyers.