AUDITS


All lawyers, including the partners, have their files audited each month.

The results are published below and at the beginning of each case our clients are sent the last three months' audits for the firm.

DECEMBER 2020 AUDIT SUMMARY

Kerry Underwood Robert Males Imtiaz Khan Michael Michael Jatin Patel Tracy Ontong Tarryn van Graan
Client Care letter sent 100% 100% 100% 100% 100% 100% 100%
Funding arranged 100% 100% 100% 100% 100% 100% 100%
Bill delivered / Costs Information 100% 100% 100% 100% 100% 100% 100%
Client seen on time 100% 100% 100% 100% 100% 100% 100%
Client emails answered same day 100% 100% 100% 100% 100% 100% 100%
Client calls returned same day 100% 100% 100% 100% 100% 100% 100%
Monthly update to client  100% 100% 100% 100% 100% 100% 100%
Time recorded properly 100% 100% 100% 100% 100% 100% 100%
Electronic file up to date 100% 100% 80% 80% 100% 100% 100%
TOTAL percentage 100% 100% 98% 98% 100% 100% 100%
NOVEMBER 2020 AUDIT SUMMARY

Kerry Underwood Robert Males Imtiaz Khan Jatin Patel Tracy Ontong Tarryn van Graan
Client Care letter sent 100% 100% 100% 100% 100% 100%
Limitation date 100% 80% 100% 80% 100% 100%
Funding arranged 100% 100% 100% 100% 100% 100%
Appointments - client seen on time 100% 100% 100% 100% 100% 100%
Client emails answered on the same day 100% 100% 100% 100% 100% 100%
Client calls returned on the same day 100% 100% 100% 100% 100% 100%
Monthly update done 100% 100% 100% 100% 100% 100%
All correspondence dealt with 100% 100% 100% 100% 100% 100%
Time recorded properly 100% 100% 100% 100% 100% 100%
Paper file in order and tidy 100% 100% 100% 100% 100% 100%
TOTAL percentage 100% 98% 100% 98% 100% 100%
OCTOBER 2020 AUDIT SUMMARY

Kerry Underwood Robert Males Imtiaz Khan Jatin Patel Tracy Ontong Tarryn van Graan
Client Care letter sent 100% 100% 100% 100% 100% 100%
Limitation date 100% 100% 100% 100% 100% 100%
Funding arranged 100% 100% 100% 100% 100% 100%
Appointments - client seen on time 100% 100% 100% 100% 100% 100%
Client emails answered on the same day 100% 100% 100% 100% 100% 100%
Client calls returned on the same day 100% 100% 100% 100% 100% 100%
Monthly update done 100% 100% 100% 100% 100% 100%
All correspondence dealt with 100% 100% 100% 100% 100% 100%
Time recorded properly 100% 100% 100% 100% 100% 100%
Paper file in order and tidy 100% 100% 80% 100% 100% 100%
TOTAL percentage 100% 100% 98% 100% 100% 100%

At Underwoods Solicitors anything less than 95% is considered unacceptable.

The audit sheets for files are completely anonymized to protect client confidence and are available for inspection.