Lots of people are struggling to get refunds for cancelled flights and holidays, even though the law states that money must be returned to you.

You do not have to accept a credit note.

For a fixed fee to you of £36 including VAT we will take details from you, write to the airline or holiday company concerned and chase for payment. If it is British Airways who owe you money then the fixed fee is just £24 including VAT.

“We were owed £2,182 which we had paid before Christmas for flights cancelled in April. Five emails and 12 phone calls to the Flight Centre over three months had got us nowhere. One email from Tarryn van Graan at Underwoods Solicitors and nine days later we got our money back!"
Andy Wakeford

The fee does not include issuing court proceedings and is payable whether or not we recover the money for you. This is a low fixed fee which gives you certainty.

“Countless calls and emails got me nowhere, but Tarryn van Graan at Underwoods Solicitors got us all our money back"
SIr Michael Penning - MP for Hemel Hempstead

If the money is not returned and we get to the stage where we need to issue court proceedings, then we will discuss, at that stage, further costs and will then look at a no win no fee arrangement.

“Due to COVID our holiday flights were cancelled. So we were after claiming our money back. Plenty of phone calls and emails sent with no outcome or replies. One letter from Underwoods and I got a call from a Flight Centre Rep saying he has been told by head office he needs to pay my money back straight away. Thank you Tarryn.”

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We will contact you to confirm receipt of your submission and to discuss your matter further.