2007 Client Survey Results

CLIENT TELEPHONE AND CLIENT LETTERS

How satisfied were you that your telephone calls and letters were dealt with promptly?

99% of our clients were very satisfied or satisfied that their letters and calls were dealt with promptly.

UNDERWOODS SOLICITORS RECEPTION

How satisfied were you that the service you received from reception was polite and helpful?

99% of our clients were very satisfied or satisfied that the service they received from reception was polite and helpful

CLIENT APPOINTMENTS

How satisfied were you that you were seen promptly for your appointment?

99% of our clients were very satisfied or satisfied that they were seen promptly for their appointment.

CLIENT UPDATES

How satisfied were you that we kept you informed of progress in your matter?

96% of our clients were very satisfied or satisfied that they were kept informed of progress in their matter.

COMMUNICATION

How satisfied were you that matters were explained in a clear language that you understood?

97% of our clients were very satisfied or satisfied that matters were explained in a clear language that the clients understood.

CLIENT SERVICE

How satisfied were you with the service you were provided by your solicitor?

96% of our clients were very satisfied or satisfied with the service that was provided by their solicitor.

OVERALL CLIENT SERVICE

How satisfied were you with our overall service?

97% of our clients were very satisfied or satisfied with the overall service.

2005 Client Survey Results

CLIENT TELEPHONE AND CLIENT LETTERS

How satisfied were you that your telephone calls and letters were dealt with promptly?

97% of our clients were very satisfied or satisfied that their letters and calls were dealt with promptly.

“I had confidence that I could always talk to my solicitor and that I knew that I could trust him to attend to that matter that day”.
Ms P of Enfield

“The service was excellent and commitment to the whole case was as if it was the only case your company was dealing with! 100% as it should be”.
Ms D of Hemel Hempstead

UNDERWOODS SOLICITORS RECEPTION

How satisfied were you that the service you received from reception was polite and helpful?

100% of our clients were very satisfied or satisfied that the service they received from reception was polite and helpful

CLIENT APPOINTMENTS

How satisfied were you that you were seen promptly for your appointment?

99% of our clients were very satisfied or satisfied that they were seen promptly for their appointment.

“Very satisfied with the service and courtesy provided by Underwoods. Many thanks!”
Mr H of Cumbria

CLIENT UPDATES

How satisfied were you that we kept you informed of progress in your matter?

96% of our clients were very satisfied or satisfied that they were kept informed of progress in their matter.

“The Underwoods solicitors had always made time available to listen to my queries and problems and provided advice as appropriate until my case was over. Their response was very reassuring which helped to reduce my anxieties and made me feel mentally relaxed. I built a trust in the Underwoods solicitors due to the friendly attitude of the staff working in the Underwoods firm”.
Mrs S of Hertfordshire

COMMUNICATION

How satisfied were you that matters were explained in a clear language that you understood?

96% of our clients were very satisfied or satisfied that matters were explained in a clear language that the clients understood.

“It makes a change when professional people spoke to me like an adult rather than talking down to me, I have dealt with other solicitors and they just don’t compare!”
Ms B of Stevenage

“My solicitors were clearly excellent, very knowledgeable, and told me the way it was.”
Ms T of Cambridgeshire

“The solicitor explained what I need to do in an easy to understandable language”
Miss F of North West London

“Very helpful staff, very patient and explained everything”
Mr S of Northamptonshire

CLIENT SERVICE

How satisfied were you with the service you were provided by your solicitor?

95% of our clients were very satisfied or satisfied with the service that was provided by their solicitor.

“I am overall very satisfied with the people dealing with my case, and find myself to be very fortunate to have been recommended to Underwoods and not to have used the compensation companies advertised on TV and media”.
Mr D from Hertfordshire

“It is excellent to find a solicitor who is so totally committed to their clients”.
Ms F from Bedfordshire

“if in the future I need a good solicitor, I would not hesitate to contact you, as the service I received was the very best anyone could have hoped for. Many thanks”.
Mrs L of Northampton

“This was the first time I had used Underwoods and was the very first and only time I was happy with dealing with a solicitor. I will always recommend Underwoods”.
Mrs T from Hertfordshire

“I had first class service from all who worked on my claim. The result was excellent”.
Mrs B from Bushey

“Having dealt with several firms of solicitors, I found your services were excellent in all respects. I have and will continue to advise my friends to use your excellent firm”.
Mr W of Welwyn.

OVERALL CLIENT SERVICE

How satisfied were you with our overall service?

96% of our clients were very satisfied or satisfied with the overall service.

“I would recommend you to anyone asking for a solicitors-‘cause you’re simply the best!”
Mr P from Bedfordshire

“Thank you and your staff for taking great care of myself during your dealings”.
Mr B of Peterborough

“Your service now qualifies in my opinion for a ‘kite mark service award!’"
Mr B of Newport Pagnall

“I was very pleased with the way my case was dealt with. Staff at Underwoods were always extremely helpful and you won my personal injury case for me. If ever I needed a solicitor again I would certainly use Underwoods”
Mr W of Borehamwood.

“I would certainly continue to use and recommend Underwoods to others, especially in the field of civil litigation”.
Mr H of Welwyn

“We still received first class service from all involved”.
Mr N of Wiltshire

“Well done on the community support initiative, I hope people appreciate it”.
Ms G of Hertfordshire

“As a fellow solicitor I am probably quite demanding, so the above speaks for itself!”
Mr and Mrs D of St Albans

If you would like details on how Underwoods can assist you, please contact us.