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Audits

As part of our aim to maintain high client care standards all of our solicitors are subjected to monthly audits of their client files.

Audit Summary - Month to 1st June 2010


Robert Males John Bartholomew Adam Shute
Client Care Rule 2 letter 100% 100% 100%
Client care letter signed 100% 100% 100%
Case Summary including costs information 100% 100% 100%
Funding arranged 100% 100% 100%
Electronic file complete and in order 100% 90% 100%
Paper file in order and tidy 100% 100% 100%
File been progressed? 90% 90% 100%
Time Recorded properly 100% 100% 100%
All correspondence dealt with 100% 100% 100%
Client e-mails answered same day 90% 90% 100%
Contact details in file correct (inside flap) 100% 100% 100%
Client calls returned same day 100% 100% 100%
Monthly update done 80% 80% 80%
Limitation dates recorded on file 100% 100% 100%
Appointments - client seen on time 100% 100% 100%

Robert Males Audit Detail - Month to 1st June 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care letter signed X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X X 100%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X X _ X X X X X X 90%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X X X X X X X _ X 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X X X X X X 100%
Monthly update done X X X _ X X _ X X X 80%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

John Bartholomew Audit Detail - Month to 1st June 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care Rule 2 letter signed and returned X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X _ 90%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X X _ X X X X X X 90%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X _ X X X X X X X 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X X X X X X 100%
Monthly update done X X _ _ X X X X X X 80%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

Adam Shute Audit Detail - Month to 1st June 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X




100%
Client Care letter signed X X X X X




100%
Case Summary including costs information X X X X X




100%
Funding arranged X X X X X




100%
Electronic file complete and in order X X X X X




100%
Paper file in order and tidy X X X X X




100%
File been progressed? X X X X X




100%
Time Recorded properly X X X X X




100%
All correspondence dealt with X X X X X




100%
Client e-mails answered same day X X X X X




100%
Contact details in file correct (inside flap) X X X X X




100%
Client calls returned same day X X X X X




100%
Monthly update done X _ X X X




80%
Limitation dates recorded on file X X X X X




100%
Appointments - client seen on time X X X X X




100%
AVERAGE CATEGORY 99%


Audit Summary - Month to 1st May 2010


Robert Males John Bartholomew Adam Shute
Client Care Rule 2 letter 100% 100% 100%
Client care letter signed 100% 100% 100%
Case Summary including costs information 100% 100% 100%
Funding arranged 100% 100% 100%
Electronic file complete and in order 100% 100% 100%
Paper file in order and tidy 100% 100% 100%
File been progressed? 90% 90% 100%
Time Recorded properly 100% 100% 100%
All correspondence dealt with 100% 100% 100%
Client e-mails answered same day 90% 90% 100%
Contact details in file correct (inside flap) 100% 100% 100%
Client calls returned same day 90% 100% 100%
Monthly update done 90% 80% 80%
Limitation dates recorded on file 100% 100% 100%
Appointments - client seen on time 100% 100% 100%

Robert Males Audit Detail - Month to 1st May 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care letter signed X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X X 100%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X X X X X _ X X X 90%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X X X X _ X X X X 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X X X X X _ 90%
Monthly update done X X X X X X _ X X X 90%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

John Bartholomew Audit Detail - Month to 1st May 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care Rule 2 letter signed and returned X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X X 100%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X X X X _ X X X X 90%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X _ X X X X X X X 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X X X X X X 100%
Monthly update done X X X X _ X X X X _ 80%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

Adam Shute Audit Detail - Month to 1st May 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X




100%
Client Care letter signed X X X X X




100%
Case Summary including costs information X X X X X




100%
Funding arranged X X X X X




100%
Electronic file complete and in order X X X X X




100%
Paper file in order and tidy X X X X X




100%
File been progressed? X X X X X




100%
Time Recorded properly X X X X X




100%
All correspondence dealt with X X X X X




100%
Client e-mails answered same day X X X X X




100%
Contact details in file correct (inside flap) X X X X X




100%
Client calls returned same day X X X X X




100%
Monthly update done X _ X X X




80%
Limitation dates recorded on file X X X X X




100%
Appointments - client seen on time X X X X X




100%
AVERAGE CATEGORY 99%


Audit Summary - Month to 1st April 2010


Robert Males John Bartholomew Adam Shute
Client Care Rule 2 letter 100% 100% 100%
Client care letter signed 100% 100% 100%
Case Summary including costs information 100% 100% 100%
Funding arranged 100% 100% 100%
Electronic file complete and in order 100% 100% 80%
Paper file in order and tidy 100% 100% 80%
File been progressed? 100% 90% 100%
Time Recorded properly 100% 100% 100%
All correspondence dealt with 100% 100% 100%
Client e-mails answered same day 90% 90% 100%
Contact details in file correct (inside flap) 100% 100% 80%
Client calls returned same day 90% 90% 100%
Monthly update done 80% 90% 100%
Limitation dates recorded on file 100% 100% 100%
Appointments - client seen on time 100% 100% 100%

Robert Males Audit Detail - Month to 1st April 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care letter signed X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X X 100%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X X X X X X X X X 100%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X X X X X X X X _ 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X X _ X X X 90%
Monthly update done X X X X X _ X X _ X 80%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

John Bartholomew Audit Detail - Month to 1st April 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X X X X X X 100%
Client Care Rule 2 letter signed and returned X X X X X X X X X X 100%
Case Summary including costs information X X X X X X X X X X 100%
Funding arranged X X X X X X X X X X 100%
Electronic file complete and in order X X X X X X X X X X 100%
Paper file in order and tidy X X X X X X X X X X 100%
File been progressed? X X _ X X X X X X X 90%
Time Recorded properly X X X X X X X X X X 100%
All correspondence dealt with X X X X X X X X X X 100%
Client e-mails answered same day X X X X X X X X _ X 90%
Contact details in file correct (inside flap) X X X X X X X X X X 100%
Client calls returned same day X X X X X _ X X X X 90%
Monthly update done X X _ X X X X X X X 90%
Limitation dates recorded on file X X X X X X X X X X 100%
Appointments - client seen on time X X X X X X X X X X 100%
AVERAGE CATEGORY 97%

Adam Shute Audit Detail - Month to 1st April 2010

  Client 1 Client 2 Client 3 Client 4 Client 5 Client 6 Client 7 Client 8 Client 9 Client 10

1 2 3 4 5 6 7 8 9 10 TOTAL
Client Care Rule 2 letter Sent X X X X X




100%
Client Care letter signed X X X X X




100%
Case Summary including costs information X X X X X




100%
Funding arranged X X X X X




100%
Electronic file complete and in order X X X X _




80%
Paper file in order and tidy X _ X X X




80%
File been progressed? X X X X X




100%
Time Recorded properly X X X X X




100%
All correspondence dealt with X X X X X




100%
Client e-mails answered same day X X X X X




100%
Contact details in file correct (inside flap) X X X _ X




80%
Client calls returned same day X X X X X




100%
Monthly update done X X X X X




100%
Limitation dates recorded on file X X X X X




100%
Appointments - client seen on time X X X X X




100%
AVERAGE CATEGORY 96%

All lawyers, including the partners have their files audited each month by the firms Office Manager.

The results are published on our website and at the beginning of each case our clients are sent the last three months audits for the firm.

At Underwoods Solicitors anything less than 95% is considered unacceptable.

The audit sheets for files are completely anonymized to protect client confidence and are available for inspection.

 

  
     
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