AUDITS


All lawyers, including the partners, have their files audited each month.

The results are published below and at the beginning of each case our clients are sent the last three months' audits for the firm.

MAY 2017 AUDIT SUMMARY
Kerry Underwood Robert Males Anna Patsalides Jamiel Zaman Maninder Mann
Client Care letter sent 100% 100% 100% 100% 100%
Appointment letter sent 100% 100% 100% 100% 100%
Next steps sent 100% 100% 100% 100% 100%
Funding arranged 100% 100% 100% 100% 100%
Electronic file complete and in order 100% 100% 100% 100% 100%
Electronic filing done correctly 100% 100% 100% 100% 100%
Limitation dates recorded on file 100% 100% 100% 100% 100%
Appointments - client seen on time 100% 100% 100% 100% 100%
Client e-mails answered same day 100% 100% 100% 100% 100%
Client calls returned same day 100% 100% 100% 100% 100%
Monthly report to clients done 100% 100% 100% 100% 100%
All correspondence dealt with 100% 100% 100% 100% 100%
Time Recorded properly 100% 100% 100% 100% 100%
Paper file in order and and tidy 100% 100% 100% 100% 100%
TOTAL percentage 100% 100% 100% 100% 100%
APRIL 2017 AUDIT SUMMARY
Kerry Underwood Robert Males Anna Patsalides Jamiel Zaman Maninder Mann
Client Care letter sent 100% 100% 100% 100% 100%
Appointment letter sent 100% 100% 100% 100% 100%
Next steps sent 100% 100% 100% 100% 100%
Funding arranged 100% 100% 100% 100% 100%
Electronic file complete and in order 100% 100% 100% 100% 100%
Electronic filing done correctly 100% 100% 100% 100% 100%
Limitation dates recorded on file 100% 100% 100% 100% 100%
Appointments - client seen on time 100% 100% 100% 100% 100%
Client e-mails answered same day 100% 100% 100% 100% 100%
Client calls returned same day 100% 100% 100% 100% 100%
Monthly report to clients done 100% 90% 100% 100% 100%
All correspondence dealt with 100% 100% 100% 100% 100%
Time Recorded properly 100% 100% 100% 100% 100%
Paper file in order and and tidy 100% 100% 100% 100% 100%
TOTAL percentage 100% 99% 100% 100% 100%
MARCH 2017 AUDIT SUMMARY
Kerry Underwood Robert Males Anna Patsalides Jamiel Zaman Maninder Mann
Client Care letter sent 100% 100% 100% 100% 100%
Appointment letter sent 100% 100% 100% 100% 100%
Next steps sent 100% 100% 100% 100% 100%
Funding arranged 100% 100% 100% 100% 100%
Electronic file complete and in order 100% 100% 100% 100% 100%
Electronic filing done correctly 100% 100% 100% 100% 100%
Limitation dates recorded on file 100% 100% 100% 100% 100%
Appointments - client seen on time 100% 100% 100% 100% 100%
Client e-mails answered same day 100% 100% 100% 100% 100%
Client calls returned same day 100% 100% 100% 100% 100%
Monthly report to clients done 100% 100% 100% 100% 100%
All correspondence dealt with 100% 100% 100% 100% 100%
Time Recorded properly 100% 100% 100% 100% 100%
Paper file in order and and tidy 100% 100% 100% 100% 100%
TOTAL percentage 100% 100% 100% 100% 100%

At Underwoods Solicitors anything less than 95% is considered unacceptable.

The audit sheets for files are completely anonymized to protect client confidence and are available for inspection.